<body> +++RubberBand+++ <body>
R U B B E R B A N D

THE GALZ
Cindy J Koe Mm
Kyann Lim Yp
Zenn Cai Lz
Jeslyn Tan BL
Shermaine Chong Mj
Jacintha Maria
Anna Chong ML
Yvonne Loke Ps
Mindy Chua Hm
Jeannie Koe Cc

THE GUYZ
JaMeS TaN hL
ToM SiM Jj
WiLsOn Ng Wx
JeT LiM Bj
LeE ZhiWei
YeO WeiYe






HAPPENINGS 2006

02 Feb - Weiyes' 25th Bdae
11 Feb - Jacs' 26th Bdae
13 Feb - Zais' 25th Bdae
27 Mar - Zenn&Zhiweis' 1st Wedding Anni
08 Apr - Yvonnes' 24th Bdae
23 Apr - Jeannies' 27th Bdae
25 Apr - Mindys' 25th Bdae
25 Apr - Janelles' 1st Bdae
28 Apr - Jets' 28th Bdae
12 Jun - Zhiweis' 25th Bdae
12 Jun - Bee&Brendens' ROM
12 Jul - WiLsons' 24th Bdae
17 Jul - Cindys' 25th Bdae
 30 Jul - Bees' 25th Bdae
 26 Aug - Jeslyns' 27th Bdae
 14 Oct - Bee&Brendens' Wedding
 27 Oct - James' 27th Bdae
 05 Nov - Toms' 26th Bdae
 21 Dec - Annas' 27th Bdae
25 Dec - Zenns' 25th Bdae




KINDA USEFUL LINKS

Contribute to Blog
I Wanna Blog
I Wanna Put Up Pix

FuN
Good Games 1
Good Games 2
SettLers Cafe
BrasiL CBF
ReaL Madrid

PeopLe
CiN's BeLoved RonaLdo
CiN's Another BeLoved, Kaka
ZhiYang
Pamela @ APM
Robin! (James Bro)
LyNn @ Christ The King
NorMan @ Curtin


Board Games Mastered:
1. IgLoo
2. Pit
3. Flux
4. Apples to Apples
5. Cranium
6. Trans America
7. Sharks
8. Elixir
9. Pictionary

BiAtcHiNg



RB TRANSPORT DEPARTMENT

Zhiwei:

Weiye:

Tom:

James:

Jet:

Bee:

Jeslyn:

Zenn:

Cindy:

WaSsUp As @ Thursday, July 20, 2006


Pls do not order anything from Hazel Florist!
Pls read the incident below!
So Pissed!


----- Original Message -----
From: Kyann Lim
To: cs@hazel.com.sg
Sent: Tuesday, July 11, 2006 9:15 AM
Subject: Complaint
Hazel Florist & Gifts Pte Ltd8 New Industrial Road
#02-02 LHK 3 Building
Singapore 536200


Dear Sirs,

Account Number K 1233 > Invoice 18-10164

On 4th July, I placed an order - VDX3 (2 roses, 1 box of chocolate and 2 bears) thru phone for my colleague's birthday . I have requested the delivery date to be on 7th July, before 11am as we need to attend meeting afterwhich. However, we were deeply disappointed by the service provided .

Firstly, your staff called on Thurs to confirm my order. I requested to change the color of my rose to light pink. Your staff (didn't get her name) subsequently asked me what color do i want for the 2 heart shape display. According to my memory, the order does not come with 2 'heart shape'. My presumption is that it is complimentary. However, to my dismal, after an exchange of lengthy unnecessary questions, she told me that she has only red when I preferred purple.

2) On the fateful day, your staff assured me that the delivery will arrived before 11am when I called to remind her in the morning. But, at 10.55am, we have yet to receive the order. So i called again & she told me approximately will take another 10 minutes. We were all held up for the meeting since your delivery man only arrived at 11.20am.

3) It shocked all of us as the delivered item was VDA3X instead of VDX3! I had to call your supervisor for clarification and we were not prepared to accept the wrong item. Your unfriendly and rude supervisor put me on hold many times when I proposed to pay $15 or reject the offer. She finally replied 'ok' in a very rude tone and she slammed her phone without even bother to say good bye or apologise for the mistake.

The poor customer service and attitude left me with a deep impression for Hazel Florist. Your staff did not handle the situation well and did not offer any solutions when problem arises.
I hope you will look into this matter and inculcate good customer service to your respective staff in order to live up to the company's reputation. In the meantime, I think I should deserve an apology reply from the company, at least.


Your disappointed customer,
Kyann


Her Reply was SO GENERAL & NO PERSONAL Touch at ALL!
----------------------------------------------------------------------
From: Customer Service Division [mailto:cs@hazel.com.sg]
Sent: Tuesday, July 18, 2006 6:07 PM
To: Kyann Lim
Subject: Acct No. K 1233; Inv.18-10164


Dear Kyann Lim,

Thank you for your feedback.

We treasure every of our customers and take every orders with seriousness.
However, we are most sorry if we have disappointed you. We took note of it
and will be considered in our continuous effort to improve customer service.

We apologized for your inconvenience and sincerely hope that you'll still
continue to patronize Hazel Florist & Gifts as one of your preferred florist.

Regards,
Linda Wong
Manager, Business Division

---------------------------------------------------------------------

From: Cindy J. Koe
To: cindykoe@auric.com.sg:
Sent: Wednesday, July 19, 2006 2:56 PM
Subject: RE: Bad Service!
Dear Linda Wong ,

Since you are supposedly the Manager, Business Division of Hazel Division,
you should sound at least more than sincere with your apologise which happened to the POOR customer.
With such poor manner that you and your staffs treated the customer and the way the complaint is handled simply
makes you and company less unprofessional and more than just ugly. I certainly will not advise anyone to even think about using your service, let alone patronise your shop.
Perhaps you should read up more on the SMILE campaign, which the government is promoting now with regards to the customer service in Singapore.
Fyi, you can visit http://www.smiles2006.com/ or http://app.singapore2006.org/sections/media/release_folder/getnews.asp?id=481&sid=2
to learn and teach your staffs about servicing with a smile.
Appreciate that you do not give such attitude anymore not only to us but the tourists and create more sad cases.

Cindy
---------------------------------------------------------------------------

YOU"LL BE SHock to see her last reply!
1 Sentence, THATS IT!


Hi Kyann,

Noted your email.

Thanks

Linda Wong


We know we count on each other on...
11:22 AM
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